Terms of Service
1. The agreement
These terms are an agreement between the merchant who installs Orkestr Recovery ("you") and Ludovic Lolli, acting in an individual capacity, operator of Orkestr Recovery ("we", "us"). By installing or using the app you accept these terms, our Privacy Policy and our Data Processing Agreement, which forms part of these terms. If you accept on behalf of a business, you confirm you are authorized to do so. The app is intended for business use only.
2. The service
Orkestr Recovery is a Shopify app that:
- identifies customers who have not ordered recently and prioritizes them;
- drafts recovery messages with AI;
- creates single-use Shopify discount codes reserved for one customer, valid for 14 days;
- tracks orders placed with those codes and shows recovery results.
The app does not send emails or other messages to your customers. You decide whether to send a message and send it with your own tools.
3. Price
The app is currently free. If we introduce paid plans, we will inform you in advance and charges will apply only after you accept them through Shopify.
4. Your responsibilities
- You are responsible for the lawfulness of your customer data and of your communications, including having a valid legal basis and respecting consent and opt-out preferences.
- Review every AI-generated draft before use. Drafts may contain errors, and you are responsible for the final content and for the decision to send it.
- Discount codes are created in your store at your request. You bear their commercial cost and can cancel a campaign that has not been sent, which deactivates its code.
- Do not misuse the app, interfere with its operation or attempt to access data that does not belong to your store.
5. Usage limits
To protect the service, AI generation is limited to 30 requests per store per day. We may adjust limits to keep the service reliable.
6. Data protection
You are the controller of your customers' personal data and we process it on your behalf as described in the Data Processing Agreement and the Privacy Policy.
7. Availability
We work to keep the app available and accurate, but it is provided "as is" and "as available". Recovery attribution depends on order data provided by Shopify and may be delayed. We do not guarantee any specific commercial result.
8. Liability
To the extent permitted by law, we are not liable for indirect or consequential losses, such as lost profits, lost revenue or the cost of discounts granted, and our total liability related to the app is limited to the amounts you paid us for it in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, including for fraud, gross negligence or wilful misconduct.
9. Ending the agreement
You can stop using the app at any time by uninstalling it. We may suspend or end access in case of misuse or if we discontinue the app, with reasonable notice when possible. After uninstallation, your store's data is deleted as described in the Privacy Policy.
10. Changes
We may update these terms. We will change the effective date above and, for material changes, inform you before they apply. Continued use after that date means you accept the updated terms.
11. Shopify
Shopify is not a party to these terms. Your use of Shopify is governed by Shopify's own terms.
12. Governing law
These terms are governed by the laws of Italy, without prejudice to mandatory rules that apply to you.
13. Contact
Ludovic Lolli, operator of Orkestr Recovery: orkestr.recovery@gmail.com